Satisfaction guaranteed or a free return for exchange or refund.
Conditions of return
WE DO HAVE TO INSIST RETURNS MUST BE IN THEIR ORIGINAL CONDITION AND PACKAGING! We simply can not accept goods if they have been worn, soiled, abused or maliciously damaged or otherwise not in the state that they were sent. The goods MUST be returned in their original packaging regardless of the reason for return.
UK only, this is a free service.
Email us at email@example.com and request a free return label. You have the right to cancel your order for any reason as long as it's within 7 working days commencing from the day after receipt.
We will then issue you a printable label which you can print off onto any ordinary piece of paper and fix it to the front of your package.
Just pack your return back up securely, attach this label to the front and remember to include a brief note with a few details on it for us. You will need to return your order within 14days of receiving the free returns label.
It is very important to include the following information as failure to do so can lead to lengthy delays processing your return, please include:
Your Name, and order number (which is on the top right of your invoice)
The best telephone number to contact you with
If you are returning an item for exchange then tell us either the new size you require or the alternative item, or
If you returning an item for refund then let us know it is a refund you prefer
* Please note there is no extra postage to pay if you return an item for exchange
*** If you are outside the UK and would like to order, please head to www.katesclothing.co.uk.